None of the information below affects your statutory rights. We are a UK based company and all contracts for the sale of goods entered into by Byhurst Farm Store on the website will be subject to the laws of England and Wales.
The Prices shown are in Sterling and are subject to change at any time. The prices shown are inclusive of Value Added Tax where applicable, which will be charged to and paid by the customer at the rate ruling at the tax point. Prices and special offers shown or available on the Byhurst Farm website may differ from prices and special offers available in store. Every effort is made to ensure that the published prices are correct if however the published price is found to be incorrect prior to despatch, the customer will be contacted and advised of the correct price. You may then either cancel your order or confirm it based on the correct information. If in these circumstances we are unable to contact you, or we receive no reply to our communications within 14 calendar days, we will treat your order as cancelled. Any published price in whatever format does not constitute an offer in contract or other law. No contract is formed until the company accepts that goods ordered are and have been priced correctly, and dispatches the order.
Payment must be made at the time of placing the order by a credit or debit card (we currently accept Visa, Visa Debit, Maestro and Mastercard) or by PayPal. Any payment made to us will be refunded if we do not accept your order for whatever reason. Although we accept payment via PayPal, please note if using eCheque payment via PayPal your order will not be dispatched until the payment has cleared. Typically this can take up to 5 working days.
Right to cancel
All orders may be cancelled prior to despatch and all goods can be returned with 14 days.
What do I do if an item doesn’t fit or I don’t like the colour?
Return it to us at Byhurst Farm Store, Leatherhead Road, Malden Rushett, Chessington, Surrey, KT92NL with a covering explanatory letter. We will then arrange to either credit you or replace the goods with a different size or colour, whichever you prefer. Returned goods must be unused and in a saleable condition.
What do I do if an item is faulty when it’s delivered?
Return it to us at Byhurst Farm Store, Leatherhead Road, Malden Rushett, Chessington, Surrey, KT92NL with a covering explanatory letter. We will then arrange to either credit you or replace the goods, whichever you prefer.
Who pays the postage on returned items?
If you’re returning something because it doesn’t fit or it’s not suitable, you’ll need to pay the postage costs to return it to us. If you’d like us to replace the goods with another size or colour, we make a small charge carriage on the replacement. However, we will refund your postage in full on faulty, unused goods returned.
What do I do if there’s any other problem with my order?
If you have any problems with an order from Byhurst Farm Store, let us know and we will advise you exactly what steps we’re going to take to rectify the problem. Write to us at Byhurst Farm Store, Leatherhead Road, Malden Rushett, Chessington, Surrey, KT92NL. Alternatively, you may contact us by telephone on 01372 745629.
What do I do if an item fails once it’s been used?
All goods supplied by Byhurst Farm Store are from official sources within the UK and are covered by the normal manufacturers warranty. If you feel that an item has failed prematurely, please advise us. Write to us at Byhurst Farm Store, Leatherhead Road, Malden Rushett, Chessington, Surrey, KT92NL. Alternatively, you may contact us by telephone on 01372 745629.
What delivery method does Byhurst Farm Store use?
Orders up to 2kg are delivered at a cost of £3.99 using Royal Mail Second Class (3-5 working days). Orders over 2kg are delivered by Byhurst Farm Store or courier.
We take great care with the colours of the products, as they appear online. The limitations of broadcasting may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
(c) Copyright care of Byhurst Farm Store, Leatherhead Road, Malden Rushett, Chessington, Surrey, KT92NL. All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders’ rights.
The supplier of the goods featured is Byhurst Farm Store, Leatherhead Road, Malden Rushett, Chessington, Surrey, KT92NL.