Healthy Hooves is a nutritionally-balanced, low-calorie, high-fibre feed for leisure horses and ponies with added biotin.

• A blend of soft cereal straw, chopped and pelleted nutrient-rich alfalfa
• Low in calories, providing 8.5MJ/kg of Digestible Energy
• Healthy Hooves is packed with B vitamins, including biotin at levels that research has shown to improve hoof quality
• Contains a light molasses coating and garlic to tempt fussy horses
• Low in sugar and starch, ideal for horses in light work, good do-ers and laminitis prone horses
• When fed at the recommend rate (500g per 100kg bodyweight) Healthy Hooves will provide your horse with a balanced diet
• Increased levels of key trace minerals that are most likely to be deficient in forage
• Introducing chelated or organic forms of key trace minerals selenium, copper and zinc
• Organic minerals are more bio-available to the horse

Proven nutrients for healthy hooves

Several studies have been conducted into how much biotin a horse requires. A study published in the Equine Vet Journal (1992), found that greater growth rates and hardness of hooves was achieved at a daily feeding rate of 15mg of biotin than at 7.5mg in horses’ diets. The level of biotin included in Dengie Healthy Hooves has been formulated accordingly and thus when fed at the recommended rates will provide a 500kg horse with 15mg of biotin per day.

Research published in the Vet Record (1987) demonstrated that alfalfa increases the quality and quantity of horn growth which was attributed to the highly available calcium and essential amino acids found naturally in alfalfa.

Shipping and Returns Policy

At Balanced Horse Feeds, we are committed to providing you with an exceptional shopping experience. Please read our Shipping and Returns Policy carefully before placing your order.

Shipping Information

We aim to dispatch all orders within 1-3 working days. Once your order has been dispatched, you will receive a confirmation email with tracking details where applicable.

Delivery Times and Costs:
Standard delivery within the UK typically takes 2-5 working days from dispatch. All our products come with free delivery however there are product based discounts based on the volume of items in your order.

International Shipping:
We currently do not ship internationally.

Delivery Restrictions:
We do not deliver to PO boxes or BFPO addresses. If you have any questions about delivery to your location, please contact our customer service team here: enquiries@balancedhorsefeeds.co.uk .

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@balancedhorsefeeds.co.uk 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@balancedhorsefeeds.co.uk  and send your item to:
Balanced Horse Feeds
Byhurst Farm
Leatherhead Road
Chessington
Surrey
KT9 2NL

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:
Balanced Horse Feeds
Byhurst Farm
Leatherhead Road
Chessington
Surrey
KT9 2NL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at orders@balancedhorsefeeds.co.uk  for questions related to refunds and returns.

Contact Us

If you have any questions about our Shipping and Returns Policy, please contact us at [insert contact email or phone number]. Our customer service team is here to help.

Feel free to adjust any details to better suit your brand’s specific processes or offerings.